Effective Date: September 1, 2025

At Rivera Heating and Cooling, your trust means everything to us. We use Jobber, a secure service management platform, to help schedule appointments, send quotes, and manage invoices. This policy explains how we collect, use, and protect your information.

📋 Information We Collect

Contact details such as your name, phone number, email, and service address
Service information including appointment requests, quotes, invoices, and payment records
Communications you send us through Jobber, email, or phone

⚙️ How We Use Your Information

To schedule and confirm appointments
To prepare accurate quotes and invoices
To process payments securely
To provide customer support and follow‑up service
To improve our services and customer experience

🛡️ How We Protect Your Information

We use Jobber’s secure platform to store and process customer data
Access is limited to authorized team members only
We do not sell, rent, or share your personal information with third parties for marketing purposes

💳 Payments

When you make a payment through Rivera Heating and Cooling’s Jobber system, certain credit card information is securely stored to facilitate billing, refunds, and future transactions.

Secure Processing: Payments are processed using Jobber’s PCI‑compliant payment system.
Stored Data: Only limited card details (such as the last four digits and expiration date) may be stored. Full card numbers and CVV codes are never visible to Rivera Heating and Cooling staff.
Access Control: Stored payment information is encrypted and accessible only through Jobber’s secure platform.
Customer Control: You may request removal of stored payment information at any time, subject to Jobber’s system requirements.

We take your financial security seriously and rely on Jobber’s industry‑standard safeguards to protect your payment information.

📞 Your Choices

You can request a copy of your information at any time
You may ask us to update or delete your information, subject to legal and accounting requirements
You can opt out of non‑essential communications

🌐 Third‑Party Services

Jobber may use trusted third‑party providers (such as payment processors) to deliver its services. These providers are required to protect your information.

📧 Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Rivera Heating and Cooling

Email: riverahvac1@yahoo.com

Phone: 530-237-6745

Our Commitment to Your Privacy